Last updated: June 2025
Vintage respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Vintage app, you agree to the practices described here.
- Phone number: Used to identify your account and deliver OTP verification codes via SMS.
- Full name: Collected when you register, used to personalise your experience.
- Vehicle information: The vehicles linked to your account so our team can prepare the right service.
- Payment submissions: Records of payments you submit for membership activation, upgrades, and renewals. We do not store card numbers or mobile-wallet credentials.
- Service history: Details of completed detailing visits, including services rendered and amounts charged.
- App usage: Basic logs to diagnose errors and improve reliability. We do not use third-party analytics or advertising trackers.
- Verify your identity and manage your membership.
- Process and confirm your payments.
- Schedule and record your detailing visits.
- Send you SMS notifications about your account and bookings.
- Respond to your support requests.
- Improve our services and detect fraud.
By signing up, you consent to receive SMS messages from Vintage, including OTP codes and important account notifications. Standard message rates from your carrier may apply. You may opt out of non-essential messages by contacting us, but note that OTP messages are required to access your account.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share information with:
- Service providers: Trusted partners who help us operate the platform (e.g. SMS delivery, hosting). They are bound to use your data only for the services they provide to us.
- Legal requirements: Authorities when required by Ethiopian law or to protect the rights and safety of our users or the public.
We retain your account data for as long as your account is active or as needed to provide services. Service history and payment records are kept for a minimum of five years to comply with applicable financial regulations. You may request deletion of your account by contacting us; some records may be retained for legal compliance.
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your account and associated data.
- Withdraw consent for optional communications.
To exercise any of these rights, contact our team through the app.
We use industry-standard measures — encrypted connections, access controls, and secure infrastructure — to protect your data. No system is completely immune to risk, but we work continuously to keep your information safe.
The Vintage service is intended for adults aged 18 and over. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app. Continued use after changes are posted means you accept the revised policy.
If you have questions or concerns about your privacy, please reach out through the app. We take every inquiry seriously and will respond promptly.